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The
program crashes - what might be wrong? A checklist. |
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With
the latest internal revision (Rev. 1.15) we do not have any reports
of program crashes from our customers.
However, from experience we know, that customers might have certain
hardware and software environments, which would be a problem. If you
experience a problem with the DemoTools software, please go through the
following checklist before you send a
error report:
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1.
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Do
you have full access permission for the PC?
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If
you log-in to a PC, which is connected to an internal network, you might
not have complete read and write permission for your hard disk. System
administrators typically implement these restrictions to prevent users
from installing (possible virus-infected) programs on their networked
computer. If you log-in on such a PC, you might not be able to use
the DemoTools software, when it was installed by the system administrator
under his/her log-in name. The system administrator might have read and
write permission, while you might not.
Please make sure, that the DemoTools software is installed on your local
hard disk under the same user name, which you use when you run the
program. For instance, if you install the DemoTools software as
"Administrator" you should also log-in as
"Administrator" to use the software.
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2.
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Did
you change the properties of the installed files?
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Sometimes
it happens that system administrators change the property of installed
program files to "read only". This should prevent users from
accidentally erasing or changing vital program files. However, this is not allowed with the DemoTools files! All files (program
files plus data), which the DemoTools setup program puts on your hard
disk, must have full read-and-write permission!
Please check, that all files in the DemoTools directories do have full
read-and-write permission by right-clicking on the file names and
selecting "Properties" from the context menu.
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3.
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Does
your PC have enough memory?
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The
DemoTools software needs at least 64 MB of RAM.
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4.
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Did
you use the setup program for installing the software?
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Sometimes
users try to simply copy an application from one computer to another - for
instance they try to copy all the files from their office PC to their home
PC.
If you do this with the DemoTools application the software will not work
correctly. You must use the setup program on the CD-ROM to install the
software on a PC.
Please also remember, that you must have a multi-user license, when you
want to run the DemoTools software on more than one PC.
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5.
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Is
the default decimal symbol set to "." (dot)?
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The
DemoTools software requires that the default decimal symbol is set
to "." (dot). In non-English versions of
MS-Windows, the default decimal symbol can be set to some other character,
such as a "," (comma) in the German version of the
operating system. If this is the case, you must change the decimal
symbol to "." (dot). You can easily do this in the
Control Panel (Go to: Start / Settings / Control Panel / Regional Options
/ Locale). Don't forget to switch it back, when you are ready with
DemoTools.
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